Privacy Policy

Introduction

Welcome to o9bit, Bangladesh's trusted online gaming destination. We understand that privacy matters deeply to our players, and we take our responsibility to protect your personal information seriously. This Privacy Policy outlines the types of information we collect when you use the o9bit platform, how that information is used, the circumstances under which it may be shared, and the measures we put in place to keep your data safe.

By registering an account or continuing to use the o9bit website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, we encourage you to contact our support team before proceeding. This policy applies to all users accessing o9bit from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Information We Collect

To provide you with a secure, personalised gaming experience, o9bit collects the following categories of information:

• Identity Information: full name, date of birth, gender, and a copy of your government-issued ID or passport for account verification purposes.
• Contact Details: email address, mobile phone number (including bKash/Nagad-linked numbers), and current mailing address within Bangladesh.
• Financial Data: payment method details such as bKash wallet numbers, Nagad mobile account references, Rocket account identifiers, and transaction history records associated with your o9bit account.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, screen resolution, and session activity logs collected automatically when you access our platform.
• Gameplay Data: game preferences, betting history, win/loss records, session durations, and bonus usage patterns linked to your registered account.

We collect information directly from you when you register, make a deposit or withdrawal, contact support, or interact with our promotional offers. We may also collect data automatically through cookies and similar tracking technologies as described later in this policy.

How We Use Your Information

o9bit processes your personal data only for legitimate, clearly defined purposes. We use the information we collect to:

• Create and maintain your player account, including identity verification and age confirmation to ensure all users are 21 years of age or older as required.
• Process deposits and withdrawals securely using your chosen payment method, including bKash, Nagad, Rocket, Upay, and supported bank transfers via Dutch-Bangla Bank, City Bank, or BRAC Bank.
• Personalise your gaming experience by recommending relevant games, promotions, and cricket betting markets based on your activity history.
• Communicate with you regarding account security, password resets, promotional updates, and responsible gaming notifications you have opted into.
• Prevent fraud, investigate suspicious activity, and comply with anti-money laundering obligations applicable to online gaming platforms serving Bangladeshi players.
• Improve our platform performance, fix technical issues, and develop new features based on aggregated user behaviour analytics.

Payment Information and Security

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or any supported banking channel, o9bit processes your payment reference details solely to complete that transaction. We do not store full mobile wallet PIN codes, card CVV numbers, or internet banking passwords. All financial transactions on the o9bit platform are processed over encrypted connections, and payment references are stored in tokenised form to prevent unauthorised access.

Data Sharing and Disclosure

o9bit does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. We may share your data only in the following limited and necessary circumstances:

• Service Providers: trusted technology partners who assist with payment processing, fraud detection, customer support tools, and platform infrastructure. These partners are contractually bound to handle your data only for the specified service purpose and must maintain appropriate security standards.
• Legal and Regulatory Obligations: where disclosure is required by applicable law, a court order, or a regulatory authority, we will comply while taking all reasonable steps to protect your privacy interests.
• Fraud Prevention and Safety: when necessary to investigate potential fraud, protect the integrity of games, prevent money laundering, or protect the safety of o9bit, our employees, or other players.

In all cases where data is shared, we require receiving parties to maintain confidentiality, use data only for the stated purpose, and apply security measures at least equivalent to our own. We will never share your data with advertisers, data brokers, or unrelated commercial entities.

Cookies and Tracking Technologies

o9bit uses cookies and similar tracking technologies to deliver, improve, and personalise your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during a session, and understand how players navigate the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the o9bit platform, such as keeping you logged in or pre-filling account details. We do not use tracking cookies for advertising networks or cross-site behavioural profiling.

Data Security

Protecting your data is a core responsibility at o9bit. We implement a layered security architecture that includes 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal information at rest, role-based access controls ensuring only authorised staff can retrieve player records, regular security audits and vulnerability assessments of our platform infrastructure, and multi-factor authentication options for player accounts to prevent unauthorised access.

While we strive to use commercially reasonable means to protect your personal data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that may affect your rights, we will notify affected players promptly and take immediate steps to contain and remediate the incident. We encourage all players to use strong, unique passwords for their o9bit accounts and to never share their login credentials with anyone.

Data Retention

o9bit retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. Account information is generally retained for the duration of your active account relationship with o9bit, and for a defined period thereafter to comply with applicable record-keeping obligations.

When your data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you as an identifiable individual. If you wish to close your account, please contact our support team. Note that certain transaction and identity records may be retained for longer periods where required by law, particularly in relation to anti-money laundering compliance.

Your Rights Over Your Data

As an o9bit player, you have meaningful rights regarding the personal data we hold about you. You may exercise any of the following rights by contacting our support team:

• Right of Access: request a copy of the personal data we hold about you, including what categories of data are held and for what purpose.
• Right of Rectification: request correction of any inaccurate or outdated personal data associated with your account.
• Right of Erasure: under certain circumstances, request that we delete your personal data. Note that legal retention obligations may limit how fully we can action this request.
• Right to Restrict Processing: request that we limit how we use your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to Object: object to our processing of your personal data where we rely on legitimate interests as the legal basis, including direct marketing communications.

To exercise any of these rights, contact our support team at [email protected] with the subject line 'Data Rights Request' and your registered account email. We will respond within a reasonable timeframe. Identity verification may be required before we action your request to ensure your data is not disclosed to an unauthorised person.

Third-Party Links

The o9bit platform may from time to time reference third-party payment processors, game providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, and banking partners. These third parties operate under their own privacy policies and data practices. o9bit is not responsible for the privacy practices or content of any third-party service. We encourage players to review the privacy policies of any third-party services they choose to use in connection with their o9bit account.

Children's Privacy

o9bit is strictly an adult gaming platform. We do not knowingly collect personal information from individuals under the age of 21. All players are required to confirm that they are 21 years of age or older at the point of registration, and we conduct age verification checks as part of our standard account review process. If we discover that personal data has been collected from a person under 21, we will take immediate steps to delete that information and close the associated account.

Changes to This Privacy Policy

o9bit reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes to this policy, we will notify active players via email or a prominent notice on the platform, and update the 'Last Updated' date at the top of this page.

Your continued use of the o9bit platform after any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so that you are always aware of the current terms under which your personal data is handled.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way o9bit handles your personal data, please do not hesitate to reach our support team. We are committed to addressing your queries promptly and transparently.

You can reach us at: [email protected]. Our support team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, and all other regions. Response times are typically within 24 hours for data-related queries.